Key Benefits
- Free with the purchase of VMware Fusion
- Helps you get through the installation phase
- Online access to documentation and technical resources, knowledge base, discussion forums
Overview
VMware Fusion Complimentary Support offers Fusion customers web-based installation and configuration assistance for 30 consecutive calendar days starting from your date of product registration. Support requests are submitted via the VMware support Web site only. It is highly recommended that you also take advantage of our online knowledge base, documentation and discussion forums.
| Feature | Complimentary Support |
|---|---|
| Hours of Operation | 12 Hours/Day Monday–Friday |
| Length of Service | 30 days for installation assistance/support |
| Product Updates | Yes |
| Product Upgrades | Not Available |
| Products Supported | Fusion Only |
| Access Channels | Web Only |
| Access to VMware Web Site | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes |
| Max Number of Support Admins per Contract | Not Applicable |
| Number of Support Requests | Unlimited |
| Target Response Times | 24 hours from time of submission |
| Business Hours North and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA) Asia Pacific, Japan (APJ) Australia/New Zealand |
Monday - Friday 6 a.m. to 6 p.m. (Local Time Zone) 6 a.m. to 6 p.m. (PST) 6 a.m. to 6 p.m. (EST) 7 a.m. to 7 p.m. (Greenwich Mean Time) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
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