Key Benefits
- Pay as you go
- Online access to documentation and technical resources, knowledge base, discussion forums
Overview
Support for VMware Converter Starter is available on a per incident basis. Per Incident support for VMware Converter Starter can be purchased through our VMware Sales Staff at 1-877-4VMware under the P2V2 product category. Before purchasing per incident support, we highly recommend that you take advantage of our online knowledge base, documentation and discussion forums—complimentary resources that may lead directly to the answers needed!
| Feature | Per Incident Support |
|---|---|
| Hours of Operation | 12 Hours/Day Monday–Friday |
| Length of Service | Valid for one year after purchase of the incident |
| Product Updates | Not Available |
| Product Upgrades | Not Available |
| Products Supported | Converter Starter |
| Access Channels | Web and Phone |
| Access to VMware Web Site | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes |
| Max Number of Support Administrators per Contract | Not Applicable |
| Number of Support Requests | 1 Per Incident |
| Target Response Times | 1 business day for all severities |
| Business Hours
North and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA) Asia, Pacific Rim, Japan (APJ) Australia/New Zealand |
Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST) 6 a.m. to 6 p.m. (EST) 7 a.m. to 7 p.m. (GMT) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
Additional Information
Purchase information can be found by dialing one of VMware's toll free numbers or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Guide.
