Key Benefits
- Free with the purchase of Workstation
- Helps you get through the installation phase
- Online access to documentation and technical resources, knowledge base, discussion forums
- Product updates for 18 months
Overview
VMware Workstation Complimentary Web-based Support offers Workstation customers installation assistance and support for 30 consecutive calendar days and product updates for 18 months—starting from your date of purchase. Support requests are submitted via the VMware support Web site only. It is highly recommended that you also take advantage of our online knowledge base, documentation and discussion forums.
| Feature | Complimentary Support |
|---|---|
| Hours of Operation | 12 Hours/Day Monday–Friday |
| Length of Service | 30 days for installation assistance/support and 18 months for updates |
| Product Updates | Yes |
| Product Upgrades | Not Available |
| Products Supported | Workstation Only |
| Access Channels | Web Only |
| Access to VMware Web Site | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes |
| Max Number of Support Administrators per Contract | Not Applicable |
| Number of Support Requests | Unlimited |
| Target Response Times (Web) Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4) |
8 business hours 12 business hours 12 business hours 12 business hours |
| Business Hours North and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA) Asia Pacific, Japan (APJ) Australia/New Zealand |
Monday - Friday 6 a.m. to 6 p.m. (Local Time Zone) 6 a.m. to 6 p.m. (PST) 6 a.m. to 6 p.m. (EST) 7 a.m. to 7 p.m. (Greenwich Mean Time) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
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