VMware's Global Support Services (GSS) recently extended its local language technical support capabilities to Latin America. VMware now offers support in Portuguese for customers in Brazil and in Spanish for customers in all other Latin American countries.
Local language support is available for all VMware products and support offerings except for VMware Fusion and per incident support. Access to VMware Fusion support and product licensing information in English can be found on our website.
Depending on your support contract, you may contact VMware Global Support Services online or via phone. For online support in local language contact latam-spanish-support@vmware.com or latam-portuguese-support@vmware.com. Phone support in local language is available by calling one of the following toll free numbers:
Argentina: |
0800 122 0115 |
Brazil: |
0800 891 8898 |
Chile: |
800 36 1214 |
Colombia: |
01 800 700 2057 |
Mexico: |
01 800 123 3273 |
Venezuela: |
0800 100 8417 |
Other： |
1 866 922 1471 |
Response times are based on the Severity Level of the Support Request and the response commitments of the support offering purchased. Please note any support requests submitted via the English language website will receive English language support.
Here at GSS, continuing to meet your needs is our top priority!
