Frequently Asked Questions

A: VMware Virtual Infrastructure, VMware Workstation, VMware ACE, VMware Server, Virtual Center for VMware Server and Support and Subscription services for these products may be purchased directly on our Web site. VMware Server and VMware Player are free product downloads available at any time. All other VMware products are available by contacting VMware Sales or authorized resellers.

A: No. Both products provide the same powerful features, but each is specifically designed for the operating system on which it runs. It is not possible to "swap" or "transfer" licenses across platforms in an upgrade.

A:VMware is required to charge Sales Tax and VAT to customers as follows:

United States Customers: VMware is required to charge tax to customers residing in each of the 46 states that impose a sales tax. Sales tax is applicable on all taxable orders; including those placed online. Please note that electronically downloaded software is taxable in most states.

European Union Customers: VMware is required to charge Irish VAT of 21% on all sales to customers residing in the European Union. If you are a VAT registered customer, please populate the VAT Registration Number field with your VAT registration number in order for VAT to not appear on the invoice (please note that this does not apply to VAT registered customers located in Ireland).

A: The packaged version includes the product binaries on CD and a printed User's Manual. The latest product binaries, which may be more recent than those on the CD, are available from the Download Center.

A: Please see VMware End User License Agreements.

A: If you cannot use a credit card, you can pay by wire transfer, postal money order or check by choosing "prepayment" when placing your order on our Web site. You will then receive an order confirmation via email for a "pending order" with an order number and our banking information on where to send the check. Please be sure to reference the order number on your payment. We will complete the order as soon as the payment is received. Please be advised that pending orders will remain open in our Web store for 45 days. After 45 days, the pending order will be canceled unless payment has been received.

Note: For orders under $100, we accept checks drawn on U.S. banks only. Please select another form of payment, if your order is less than $100.00 and you are planning on paying via foreign check.

Your order must include:

• The product name and quantity you are ordering, including the type of license (commercial or academic) and media (electronic or packaged).
• The appropriate shipping and handling fee for packaged software orders. To determine the exact fee for your order, please go here.
• Your telephone number (and alternate, if available).
• An email address of the end user.
• Your billing and shipping addresses.

If you are not already registered with us, please register here.

To pay by banker/cashier's check, please send to:

   VMware, Inc.
   Dept. CH10806
   Palantine, IL 60055-0806 USA

A: If you would like to explore the possibility of reselling VMware products, please read here.

A: For volume or academic discounts, please locate academic resellers and distributors in your area.

A: We offer discounts for large volume purchases and corporate license agreements. For quantities of 50 or more, please call 1-877-4VMWARE (486-9273) in the U.S. and Canada, 1-650-427-5000 elsewhere; or contact Sales for more details.

A: Please see VMware Support Terms and Conditions.