Validation Specifications for Virtual Appliances: Support
- Join the VMware Technology Alliance Program (at a minimum) as a "Access" level partner (already required for any appliance listed in the VMware Partner Virtual Appliance Listing).
- Provide a general VMware virtualization product support statement. Specifically enumerate support for current versions of VMware Player, VMware Server, VMware Workstation and VMware ESX. As part of the Technology Alliance Program, this support statement will be made public on our site.
- Pledge support to keep support statements up-to-date as VMware releases new products (within 60-days of our major version releases).
- Provide VMware with a designated company contact.
- Maintain at least one VMware Certified Professional (VCP) on your staff at all times. See mylearn1.vmware.com/portals/certification/ for details on training and certification requirements. You should have your first VCP on staff within 90 days of getting your first virtual appliance validated.
- Designate a resource to monitor and answer questions on your appliance's VMTN discussion forum.
- Create a virtual appliance with your appliance solution stack that has been configured and tested to run in VMware hosted products (VMware Player, VMware Workstation, and VMware Server).
- Create a downloadable evaluation version of your virtual appliance (may be time-bound or feature-bound at your discretion).
- Create a version of the virtual appliance that is built for and tested on the VMware ESX product.
- Provide a support statement that covers production use of the virtual appliance on VMware ESX.
- [Optional] Provide a support statement that covers production use of the virtual appliance on VMware Server.
- Offer email-based support (at a minimum, with telephone support being optional) for production users of your virtual appliance. Per-incident or other fee-based support is acceptable.
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