Service Provider Solution Categories

Hosting

Services that allow individuals and organizations to provide their own website accessible via the World Wide Web. Typically they provide space on a server used by their clients as well as provide Internet connectivity, usually in a data center. Web hosts can also provide data center space and connectivity to the Internet for servers they do not own to be located in their data center.

Networking

Services that provide routine infrastructure operations, maintenance tasks, help reduce costs by consolidating existing data, voice, and multimedia network infrastructure, manage complexity by providing a flexible infrastructure.

Virtual Appliance Solution Categories

Applications Infrastructure

Applications in this category span software development and deployment tools and environments. Integrated developer environments, web design tools, quality and lifecycle tools, modeling and design tools, and middleware software are included in this category.

Collaboration and Communication

Such software allows people to work together on the same documents and projects over local and remote networks. Collaborative software embraces communications systems as well, including e-mail, videoconferencing, instant messaging and chat.

Content Applications

Applications used to create, edit, manage, search, aggregate and publish various kinds of digital media and electronic text fall under ‘Content Applications’. The content managed may include image media, audio, video, electronic documents, and web content.

ERP and CRM

Enterprise resource planning (ERP) software pertains to business functions such as manufacturing, procurement, supply chain management, financials, and human resources. Customer relationship management (CRM) software focuses on functions such as sales, marketing, marketing analytics, customer service, and contact centers.

Identity, Access, Vulnerability Management Appliances

Identity and Access Management (IAM) combines processes, technologies, and policies to manage digital identities and specify how they are used to access resources. Single sign on, authentication, digital certificates, and PKI are components of IAM. Vulnerability software determines security risks in systems, enforces security policies and helps with threat remediation.

Information and Data Management Appliances

Databases and software programs that control the organization, storage, management, and retrieval of data in a database are included in this category.

IT Administration

Software and tools, including help desk applications, which help IT administrators, track and manage problems related to their IT infrastructure and operations form the basis for this category.

Networking

Networking software includes the segments of network availability, network configuration and network management for traditional networks, wireless networks, voice, data, and video.

Operating Systems

Operating systems are master programs that perform basic computer functions as well as act as underlying platforms for application programs. Operating system software is responsible for the management and coordination of activities within and the sharing of limited CPU resources.

Performance Management

This discipline within systems management focuses on monitoring and managing the performance of software applications. Workflow and related IT tools deployed to detect, diagnose, remedy and report on application performance issues including capacity planning software are covered in this category.

Secure Content and Threat Management

Security applications defend against viruses, spyware, spam, hackers and network intrusions. The security segment of Secure Content and Threat Management applications comprises enterprise firewall/VPN products, wired and wireless network intrusion and prevention products, messaging security, and web security.

Storage

The storage category includes the software segments of backup, archival, disaster recovery, online storage solutions, file systems, storage replication and storage management.

Systems Infrastructure

Systems Infrastructure software controls the allocation and management of computing infrastructure resources. Also included are utilities, which are programs that enhance a computer’s capabilities or perform support functions such as file management and file compression. High availability software, such as load balancers, are also included in this category.